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All brands overview 1

Authored by Camille Cornieles

Professional Development

Professional Development

Used 1+ times

All brands overview 1
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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How many save attempts we need to offer to a customer requesting cancelation?

0

1

2

3

2.

FILL IN THE BLANK QUESTION

1 min • 1 pt

In the FIRST save attempt we need to:

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should we offer in the SECOND save attempt?

Snooze

Segmentation

Regular offer

Segmentation, and if it's already used on the previous 90days we should offer the regular offer

4.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

We should only offer to snooze or pause the membership for 3 months during:

The skipping period between the 1st and the 5th

On the 3rd save attempt

If I fell the member will like to pause

On the 1st save attempt

5.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Which brand will charge $59.95 on the 6th of the month is the member does not skip?

FL

JF

YT

SXF

SD

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which is the return and exchange time frame for FL?

120 DAYS

30 DAYS

90 DAYS

60 DAYS

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If a FL member REFERS A FRIEND, how much will they see reflected on their account after the friends order is shipped?

50RP

$20

$50

$40

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