Quality and TQM Quiz

What is the definition of quality?

• Better performance and more features

• Conformance to standards and making it right the first time

• Specific and measurable attributes of the product

• The totality of features and characteristics of a product or service that satisfies stated or implied needs

Which of the following is NOT a way in which quality improves profitability?

• Increased productivity

• Lower rework and scrap costs

• Lower warranty costs

• Higher production costs

What are the costs of quality?

• Prevention costs, appraisal costs, internal failure costs, external failure costs

• Prevention costs, appraisal costs, external failure costs, customer dissatisfaction costs

• Prevention costs, appraisal costs, customer dissatisfaction costs, warranty costs

• Prevention costs, appraisal costs, internal failure costs, customer dissatisfaction costs

What does TQM stand for?

• Total Quality Management

• Total Quality Manufacturing

• Total Quality Measurement

• Total Quality Monitoring

Which tool of TQM is used to record data in an organized manner?

• Check Sheet

• Scatter Diagram

• Cause-and-Effect Diagram

• Pareto Chart

Which tool of TQM is used to graphically represent the relationship between two variables?

• Check Sheet

• Scatter Diagram

• Cause-and-Effect Diagram

• Flowchart

Which tool of TQM is used to identify process elements that might affect an outcome?

• Check Sheet

• Scatter Diagram

• Cause-and-Effect Diagram

• Histogram

Which tool of TQM is used to identify and plot problems or defects in descending order of frequency?

• Check Sheet

• Scatter Diagram

• Pareto Chart

• Flowchart

Which tool of TQM is used to describe the steps in a process?

• Check Sheet

• Scatter Diagram

• Cause-and-Effect Diagram

• Flowchart

Which tool of TQM is used to show the frequency of occurrences of a variable?

• Check Sheet

• Scatter Diagram

• Histogram

• Statistical Process Control Chart