Texting vs Emailing Etiquette

What is a common mistake to avoid when writing a professional email?

• Using too many emojis.

• Not using a subject line.

• Writing in all lowercase.

• Using informal language.

Which method is most appropriate for professional communication?

• Instant messaging

• Video call

• Letter

• Email

What is the recommended time frame for replying to a professional email?

• Within 1 hour

• Within 12 hours

• Within 24 hours

• Within 48 hours

Is it appropriate to use slang or informal language in a professional email?

• Yes, if the recipient is a close colleague

• No, it is always better to maintain a formal tone

• Yes, if the email is about a casual event

• Only when communicating with clients

What is an important step to take before sending a professional email?

• Ensure the email is concise and free of errors.

• Fill the email with technical jargon.

• Add unnecessary details to make the email longer.

• Send the email without reviewing it.

Which communication method is best for quick and concise messages?

• Email

• Phone call

• Text message

• Social media post

What is the best course of action when you receive an email with confusing instructions?

• Make assumptions about the instructions and proceed accordingly.

• Respond with a non-specific answer without asking for further information.

• Delete the email without taking any action.

• Ask for clarification or additional information to understand the instructions better.

Which method of communication is most effective for conveying complex or detailed information?

• Phone call

• Email

• Letter

• Fax

Which of the following is considered unprofessional when communicating through email or text message?

• Using a formal greeting and closing

• Proofreading your message before sending

• Keeping the message concise and to the point

• Using excessive emojis, writing in all caps, and sharing confidential information

Which of the following is essential for effective professional communication through email or text?

• Using slang and informal language.

• Including multiple exclamation marks and question marks.

• Ensuring clarity, proper grammar, and appropriate tone.

• Adding excessive emojis and emoticons.