CHAPTER 8: PERFORMANCE MANAGEMENT AND APPRAISAL

Which term refers to a goal-oriented process directed toward ensuring that organizational processes are in place to maximize productivity of employees, teams, and the organization?

• performance appraisal

• strategic HR planning

• performance management

• development analysis

A formal system of review and evaluation of an individual or team task performance is referred to as ________.

• performance appraisal

• strategic planning

• performance management

• succession planning

What is the first step of the performance appraisal process?

• establishing employee job expectations

• identifying specific performance goals

• conducting a thorough job analysis

• evaluating work performance

What is the final step in the appraisal process?

• reviewing the appraisal with the employee

• examining the work performance of the employee

• appraising the work performance of the employee

• communicating performance criteria to the employee

Which of the following is NOT a standard used in effective performance appraisal systems?

• competencies

• behavior

• years of service

• traits

Which of the following is a common appraisal criteria?

• traits

• behaviors

• competencies

• all of the above

Monica, a sales consultant, will receive a performance appraisal soon. Monica's supervisor will be assessing Monica's ability to deliver products to clients according to schedule and her ability to meet customer quality requirements. Which performance standard is most likely important to Monica's employer?

• improvement potential

• strategic contribution

• goal achievement

• employee traits

What appraisal method appeals to managers who want employees to participate in their own evaluation and development?

• superior

• peer appraisal

• subordinate

• self-appraisal

A popular appraisal method that involves input from multiple levels within the firm and external sources is best known as ________.

• 360-degree feedback evaluation

• rating scale

• critical incident

• paired comparison

Gina and her team members at Marshall Marketing recently received their annual performance appraisals. Each team member was evaluated for developing others, cooperation, and customer service orientation. Which of the following best describes these criteria?

• traits

• behaviors

• goal achievement

• improvement potential