Unit 2 Jan 24 PHIR International Removals

Where is PHIR's head office located?

• Crawley

• London

• Manchester

• Birmingham

What type of removals does PHIR specialize in?

• Local removals within the UK

• International removals from the UK

• Office removals

• Furniture removals

What information is required to request a quote on PHIR's website?

• Customer's name and contact details

• Size of property

• Destination country

• All of the above

How is the quote for an international removal initially calculated?

• Based on the customer's name and contact details

• Based on the size of the property

• Based on the destination country

• Based on a visit from an international removal expert

What does the quote for an international removal include?

• Costs of packing and transport to the leaving port

• Different shipping options and their costs

• Approximate arrival date at the destination port

• All of the above

How is communication between the customer and PHIR carried out?

• In-person meetings

• Phone calls

• Text messages

• Email

What happens when a quote for an international removal is accepted by the customer?

• The customer's property is packed into secure packing boxes

• The customer's property is shipped in their own shipping container

• The customer's property is stored in the warehouse

• The customer's property is transported to the new property

What information does the barcode attached to each packing box provide?

• Customer ID number

• Leaving and destination ports

• Cusitmer ID and Port information

• Just the port information

What is groupage?

• A type of packing box

• A type of shipping container

• Sharing a container with other customers

• A destination port

What happens when there are enough packing boxes to fill a container?

• The warehouse staff scan each barcode

• The container is packed

• The data stored in the barcode is imported into the customer record

• All of the above