IRM Policies part 2

Web, Mobile, Software Development or WMSD is the known job category for FR13. What other job is considered FR13?

• Electrical Engineering

• 3D Modeling & CAD

• Contract Manufacturing

• Branding & Logo Design

Answer explanation

Reference: https://url.upwork.com/_01indhPyiCtYY9eB_svP4hl4E45wJ8B0pi

When suspending for FR13, we add the 452 Non-delivery Fraud signal. Which user entities are we not required to add this tag?

• Identity Section

• Accounting Entities Section

• Company Section

• All of 3 options

Answer explanation

Reference:

https://url.upwork.com/_01indhPyiCtYaTzqqOl1B1k1gWcSeWDwGq
https://confluence.upworkcorp.com/display/IRM/qa/questions/47457
https://url.upwork.com/_01indhPyiCtYYIkolWAp08Ek8yeE--sgCA

When suspending for Fake Profile, when are we not required to add the IDV-Required signal? Select all that apply.

• FL is resigned

• FL has an existing suspension

• FL has not yet been badged

• If FL has active contracts

• FL is dormant account

Answer explanation

Reference:

https://url.upwork.com/_01indhPyiCtYZlGiPInIkwbpw4HhbG5Kna

When the result of the appeal is denied for an account sharing violation, we inform the clients of the freelancer of our final decision. What macro should we use to send to their clients?

• Good CL with suspended FL

• FL in Review

• Secondhand Account :: Exception, Client

• None of these

Answer explanation

Reference:

https://url.upwork.com/_01indhPyiCtYaG5n-PT1DVsuK7A6dwL6o0

We do not need to add 478 - T&S Identity Watch signal on account where FL has active contracts if we are only sending a warning for Fraudulent Subcontracting.

• True

• False

Answer explanation

Reference:

https://url.upwork.com/_01indhPyiCtYYuZE9PNXcSrJwYL0u1FrAf

When do we send the macro:  Risk Management::Subcontracting::Warning?

• Whenever we determine that there is fraudulent subcontracting and FL has not been warned for or suspended for the same violation before

• When we see that a freelancer has active contracts under Contractor tab of OBO

• When we find that a freelancer has contracts that are in violation.

• We send it as a response after complying to our TOS

Answer explanation

Reference:

https://url.upwork.com/_01dxY25C13q_CbMPfRKH63AronCMJaTFt8

For a Fraudulent Subcontracting warning, we can manually add  IDV Required on our CSS notes if we determine that FL is in violation but has not been ID badged yet.

• True

• False

Answer explanation

Reference:

https://confluence.upworkcorp.com/display/IRM/qa/questions/59308

When sending the Risk Management :: Subcontracting :: Warning no-contracts, we need to add the  mq_1_week tag so we ask the user to respond to us if ticket is sent back to us after 7 days.

• True

• False

Answer explanation

Reference:

https://url.upwork.com/_01dxY25C13q_AbT9t7rLZM948lfLbz6qro
https://confluence.upworkcorp.com/display/IRM/qa/questions/61524

If we find that the FL was previously suspended for Secondhand account and we have confirmed that it is doing the same violation after 1 month, what shall be our next steps?

• (1) Suspend the account for Secondhand (2) We escalate it for TVV (3) Reinstate the account after passing TVV

• (1) Suspend the account for Secondhand (2) Allow user to complete FIVS (3) After user pass FIVS, we escalate the user for TVV

• (1) Suspend the account for Secondhand (2) Send email escalation to RMLT for permanent suspension (3)Once approved, permanently suspend the user.

• (1) Suspend the account for Secondhand (2) Send the macro Second-hand Account :: Exception - Freelancer (3)If user completes the appeal, we escalate it for TVV

Answer explanation

Reference:

https://url.upwork.com/_01dxY25C13q_CNc2PtyMkL3WjtZc49fccV

Once we have a confirmed FR13 suspension, when is it appropriate to notify the user? Select all that apply.

• FL should not have previous ticket of permanent suspension

• FL should be not lockedout by another team

• FL should not be active in the past 6 months

• FL account status should not be resigned

Answer explanation

Reference:

https://url.upwork.com/_01-KgstiRkQulf1FCYVELB1zd7CO8k5IO4