DECA Exam Questions- Business Administration Core

What should employees keep in mind when trying to be objective while defending their ideas?

• Others may have different opinions

• It might be difficult to explain the data.

• Managers may be too busy to ask questions.

• The result might be office conflict.

A supervisor emails their staff members to inform them about a meeting they must attend next Tuesday. This is an example of:

• Lateral interaction

• Downward communication

• External networking

• Invasive messaging

Which of the following is a guideline for effective verbal communication:

• Try to avoid eye contact

• Keep the voice at the same pitch

• Use speech mannerisms

• Use gestures for emphasis

A magazine advertisement is an example of:

• A brand promise

• A touchpoint

• Word-of-mouth marketing

• Publicity

It is easier for employees to develop positive customer/client relations if employees understand that each customer is:

• A possible problem

• Like most others

• In a hurry

• A unique individual

As employees go about their daily activities, their actions should be driven by whether the actions will:

• Be witnessed by customers.

• Result in additional sales.

• Bring them personal fulfillment.

• Result in customer satisfaction

Some customers give the true reason for making a complaint, while others hide the true reason. In which of the following situations is the customer giving the true reason:

• Requesting a different style of shoes when the main concern is price

• Returning a dry-clean-only dress after washing it

• Saying an appliance doesn't work when it was actually dropped

• Returning a carton of milk because it has an expired freshness date

Which of the following does consumption rely on to provide goods and services:

• Deciders

• Owners

• Producers

• Consumers

One reason a country may have an ample supply of capital goods is because it is a leader in

• World affairs.

• Electronics.

• Technology.

• Transfer payments.

36. Julie has been warned by her supervisor that she may be fired if she continues coming to work late. After this warning, Julie began to arrive at work five minutes early. Julie is demonstrating a change in her __________ traits.

• Mental

• Emotional

• Personal

• Physical