iFive CWS: Day 1 & 2

What is the development level of an employee who has low skill and low will?

• D1

• D2

• D3

• D4

When you're giving feedback, you need to check your____ first?

• motivation

• emotion

• inspiration

• budget

When you're receiving feedback, you need to check your____ first?

• motivation

• emotion

• inspiration

• budget

What's the mitigating action for behavioral gaps?

• alignment/ case management

• Training

• Walkthrough

• Share best practices

Filing a ticket through FELLIPA is what type of knowledge gap.

• Situational

• Procedural

• Strategic

• Conceptual

SBI Model stands for...

• Situation, Behavior, Incident

• Situation, Behavior, Impact

• Skill, Behavior, Impact

• Skill, Behavior, Incident

The best feedback model to use for behavior discussion is...

• SBI

• Ask-Add

• Open Loop

• All

Cognitive dissonance is a feedback resistance when...

• The coachee's truth is different from reality.

• The coachee attributes his/her strengths and opportunities to other people.

• The coachee has negative experience before.

• The coachee's self-confidence is affected.

To address skills gap, you must give ______ for the coachee to work on his/her opportunities.

• 1-2 hours

• 24-48 hours

• 5-7 days

• 21 days

As a leader/ coach, you have a bi-fold task which includes...

• diagnosing/ leading flexibly

• coaching/mentoring

• directing/ supporting

• coaching/delegating