PH TheMoreYouKnow

PH TheMoreYouKnow

KG

6 Qs

quiz-placeholder

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PH TheMoreYouKnow

PH TheMoreYouKnow

Assessment

Quiz

Other

KG

Practice Problem

Easy

Created by

CS Xendit

Used 1+ times

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6 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

What is a common mishandled case in L1?

Late order delivery
Disbursement Not Received
Payment code errors
Refund requests

2.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

When an end customer claims they did not receive disbursement funds and does not provide an SOA (Statement of Account), what is the recommended initial action regarding the reason code?

Use "Late Credited" immediately
Leave the reason code blank
Escalate the issue to a higher authority
Suspend the customer's account

3.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

What is the root cause mentioned for mishandling "Disbursement Not Received" cases?

Customer errors in bank details
Lack of communication with customers
Incorrect use of the "Late Credited" reason code for Disbursement Not Received cases
System glitches

4.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Which Ticket Type (TT) is associated with cases where the disbursement is completed but not received by the end user?

Pending Disbursement
Pending Disbursment
Bug Issue
Completed Disb but not received by end user

5.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

What is the suggested action when an end user claims not to have received a disbursement and provides no Statement of Account (SOA)?

Deny the end customer
Suspend the customer's account
Leave the reason code blank
Use the "Late Credited" reason code immediately

6.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

If an end customer mentions the wrong merchant name or payment code, what reason code might be appropriate?

Customer Support issue
Bug system issue
End user mistake
Partner issue