PH TheMoreYouKnow

What is a common mishandled case in L1?

• Late order delivery
• Disbursement Not Received
• Payment code errors
• Refund requests

When an end customer claims they did not receive disbursement funds and does not provide an SOA (Statement of Account), what is the recommended initial action regarding the reason code?

• Use "Late Credited" immediately
• Leave the reason code blank
• Escalate the issue to a higher authority
• Suspend the customer's account

What is the root cause mentioned for mishandling "Disbursement Not Received" cases?

• Customer errors in bank details
• Lack of communication with customers
• Incorrect use of the "Late Credited" reason code for Disbursement Not Received cases
• System glitches

Which Ticket Type (TT) is associated with cases where the disbursement is completed but not received by the end user?

• Pending Disbursement
• Pending Disbursment
• Bug Issue
• Completed Disb but not received by end user

What is the suggested action when an end user claims not to have received a disbursement and provides no Statement of Account (SOA)?

• Deny the end customer
• Suspend the customer's account
• Leave the reason code blank
• Use the "Late Credited" reason code immediately

If an end customer mentions the wrong merchant name or payment code, what reason code might be appropriate?

• Customer Support issue
• Bug system issue
• End user mistake
• Partner issue