Handling Products Quiz

What is the maximum number of trays to be kept together at the counter?

• 2

• 4

• 1

• 3

How many trays should be presented to a customer at a time?

• Three

• Two

• One

• Four

What is the 1:2 rule mentioned in the text?

• 1 customer to be attended by 2 salespersons

• 1 customer to be attended by 2 CSAs

• 1 customer to be attended by 2 managers

• 1 customer to be attended by 2 security guards

What should the CSA do when handling a group of customers that have come together for purchase?

• Attend to only one person in the group at a time

• Attend to the youngest person in the group

• Attend to the loudest person in the group

• Attend to all customers at the same time

In which situation should the CSA request customers to wait for a few minutes and alert the closest staff?

• When a customer is trying to divert the CSA's attention

• When a customer is making a choice very quickly and wanting to leave in a hurry

• When a customer is asking for different products at the same time

• When a customer is trying too many products at the same time

What should the staff do if anything is missing or suspicious in the inventory?

• Ignore it

• Inform the manager immediately

• Handle the situation themselves

• Request the customer for frisking

Who is responsible for the inventory at the store?

• Customers

• Staff

• CSAs

• Managers

What should the CSA do if a customer abruptly tries to leave the showroom?

• Let the customer leave

• Politely request the customer to stay

• Ignore the customer

• Inform the manager immediately

What should the CSA do if a customer is trying to divert their attention?

• Engage in conversation with the customer

• Politely but firmly focus on the task at hand

• Ignore the customer

• Ask the customer to leave

What should the CSA do if there is a family or a group of customers?

• Attend to all of them at the same time

• Ask the group to leave

• Politely request the group to wait

• Ignore the group