SERVICIO AL CLIENTE
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SERVICIO AL CLIENTE
Quiz
•
Specialty
•
Professional Development
•
Practice Problem
•
Hard
Rodrigo Carcamo
Used 3+ times
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9 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
¿Cuál es el paso 1 del protocolo de Servicio al Cliente en Agencias?
Sonrisa
Saludo y Presentación
Personalización
Contacto Visual
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
¿Cuál es el paso dos del protocolo de servicio?
Presentación
Contacto Visual
Personalización
Atención
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
¿Cuál de los siguientes pasos no es parte del protocolo de servicio de agencias de Banco Azul?
Atención
Contacto Visual
Saludo y Presentación
Asesoria
Cierre y despedida
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Menciona cual de los siguientes atributos, no forma parte de los 4 atributos oficiales de Servicio de Banco Azul:
Confianza
Empatía
Agilidad
Calidez
Simpleza
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
"ESCUCHO CON INTERES", es un enunciado del atributo:
Calidez
Agilidad
Simpleza
Confianza
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
SOY HUMILDE Y PIDO AYUDA, es un enunciado del atributo:
Calidez
Agilidad
Simpleza
Confianza
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
"TENGO INICIATIVAA Y TRATO CORDIAL" es un enunciado del atributo:
Calidez
Agilidad
Simpleza
Confianza
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