Conflict Management Quiz 2

What is conflict?

• A force that always leads to growth

• A force that can lead to growth or destruction depending on how it is managed

• A neutral force that has no impact on growth or destruction

• A destructive force that should always be avoided

What are the common causes of organizational conflict?

• Lack of documentation and new projects

• Shift changes and unclear superiors

• None of the above

• All of the above

Which type of conflict occurs between two or more groups of people, departments, or organizations?

• Intergroup conflict

• Terminate pregnancy

• Interpersonal conflict

• Intrapersonal conflict

What is the first stage in the conflict process?

• Perceived conflict

• Latent conflict

• Manifest conflict

• Felt conflict

What is the emotional stage of conflict called?

• Latent conflict

• Perceived conflict

• Manifest conflict

• Felt conflict

What is the final stage in the conflict process?

• Conflict aftermath

• Manifest conflict

• Felt conflict

• Perceived conflict

What are the effects of conflict?

• Growth, innovation, and productivity

• Demoralization, decreased motivation, and lowered productivity

• Both A and B

• None of the above

Which conflict resolution strategy involves both parties giving up something of equal value?

• Compromising

• Competing

• Smoothing

• Cooperating/accommodating

Which conflict resolution strategy involves one party sacrificing their beliefs and allowing the other party to win?

• Smoothing

• Cooperating/accommodating

• Competing

• Compromising

Which conflict resolution strategy involves all parties setting aside their original goals and working together to establish a common goal?

• Collaborating

• Cooperating/accommodating

• Competing

• Compromising