Chapter 17 Management

Non-verbal communication has the biggest impact when using

• A newspaper article

• Face-to-face communication

• 1. The telephone

• A formal letter

• A video conference

Which of the following is defined as sending the same message using different channels?

• 1. Open communication 

• Redundant communication

• Communication apprehension

• 1. Nonverbal communication

• Centralized communication

To translate the symbols used in a message for the purpose of interpreting its meaning is called

• Decoding

• Providing feedback

• Forming the message

• None of these choices

• Encoding

1. Will explains to his boss that his computer has a virus and that it needs to be scanned and cleaned. This is an example of which topic of upward communication?

• Problems and exceptions

• Grievances and disputes

• Suggestions for improvement

• Performance reports

• Financial and accounting information

Which of the following refers to the messages and information sent from top management down to subordinates?

• Downward communication

• Open communication

• Centralized network

• Horizontal communication

• Upward communication

Which of the following is described by the text as a communication channel that flows within the chain of command or task responsibility defined by the organization?

• Upward communication

• Formal communication

• Diagonal communication

• Horizontal communication

• Downward communication

During breaks at work, Albert and Daphne talk occasionally about the problems that they are working on at work, in hopes that they can help each other out. This is an example of what type of organizational communication?

• Formal communication

• Horizontal communication

• Virtual communication

• Downward communication

• Upward communication

An individual's level of fear or anxiety associated with either real or anticipated communication is referred to as

• Anticipation nervousness

• Communication apprehension

• Public consternation

• Leadership trepidation

Which of the following is not an element of workplace communication for managers to master?

• All of these are elements of workplace communication for managers to master

• Using external, personal communication networks

• Using formal communication channels

• Using informal, personal communication networks

• Using social media to improve internal and external communication

Which of the following, in the communication process, has the responsibility to decode the symbols and interpret the meaning of the message?

• Filter

• Receiver

• Channel

• Sender

• Middleman