Fashion Merch Unit 5 Review

Fashion Merch Unit 5 Review

12th Grade

34 Qs

quiz-placeholder

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Fashion Merch Unit 5 Review

Fashion Merch Unit 5 Review

Assessment

Quiz

Business

12th Grade

Practice Problem

Medium

Created by

Jadie Black-Lewis

Used 2+ times

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34 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

1. An example of verbal communication is:

A. active listening.
B. facial expressions.
C. hand gestures.
D. eye contact.

2.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

2. Courtesy, interest, helpfulness, and tolerance are which essential expectations of sales associates?

A. Characteristics necessary for positive customer relations
B. Free services offered by many companies as a way to encourage sales
C. Incentives to build employee relations
D. Verbal communication skills

3.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

3. When a person provides the speaker with feedback indicating the message has been received and is understood, he/she is demonstrating:

A. active listening skills.
B. standards.
C. the utility principle.
D. unethical behavior

4.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

4. Nordstrom department store distinguishes itself from other department stores by providing exceptional service and exceeding customer’s expectations. Nordstrom uses which type of selling?

A. Communication
B. Customer-oriented
C. High pressure
D. Sales-oriented

5.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

5. Successful salespeople should display which characteristic?

A. Aggressive towards coworkers in order to gain sales and job promotions
B. Foreceful in dealing with undecided customers
C. Slow to approach customers who are examining merchandise
D. Skilled in solving customer problems to create repeat customers

6.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

6. A decided customer displays which characteristic?

A. Has a need but has not identified a product to meet that need
B. Knows exactly what he/she wants and why
C. Needs the salesperson to make recommendations
D. Wants to browses

7.

MULTIPLE CHOICE QUESTION

30 sec • 4 pts

7. Jason bought a new, designer suit because of how he feels while wearing it. Which buying motive does he experience?

A. Emotional
B. Impulse
C. Patronage
D. Rational

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