Quality Management Systems Final Test

What are the key requirements of ISO 9001?

• Lack of focus on customer satisfaction

• Strict adherence to outdated processes

• The key requirements of ISO 9001 include a strong customer focus, the involvement of top management, a process approach, and continual improvement.

• Limited involvement of top management

Explain the principles of Total Quality Management.

• Total Quality Management (TQM) is a management approach that focuses on continuous improvement, customer satisfaction, and the involvement of all employees in the organization. It is based on the principles of customer focus, leadership, process improvement, evidence-based decision making, and relationship management.

• Total Quality Management is a management approach that focuses on satisfying only a select group of customers

• Total Quality Management is a management approach that does not prioritize continuous improvement

• Total Quality Management is a management approach that focuses on cutting costs and reducing employee involvement

List and explain the various quality control tools used in manufacturing.

• Quality Inspection

• Inventory Management

• Time Management

• Some quality control tools used in manufacturing include Six Sigma, Statistical Process Control (SPC), Failure Mode and Effects Analysis (FMEA), Control Charts, Pareto Analysis, and Root Cause Analysis.

Discuss the different continuous improvement techniques used in quality management.

• Ignoring customer feedback

• Waterfall

• Some continuous improvement techniques used in quality management include Six Sigma, Lean, Total Quality Management (TQM), Kaizen, and PDCA (Plan-Do-Check-Act) cycle.

• Random guessing

How does ISO 9001 certification benefit an organization?

• ISO 9001 certification benefits an organization by improving efficiency, increasing customer satisfaction, and enhancing credibility in the market.

• ISO 9001 certification benefits an organization by hindering progress, disappointing customers, and diminishing trust in the market.

• ISO 9001 certification benefits an organization by creating chaos, upsetting customers, and damaging reputation in the market.

• ISO 9001 certification benefits an organization by causing inefficiency, decreasing customer satisfaction, and reducing credibility in the market.

Explain the DMAIC process in Six Sigma methodology.

• The DMAIC process in Six Sigma methodology stands for Determine, Manage, Assess, Innovate, and Coordinate.

• The DMAIC process in Six Sigma methodology stands for Define, Measure, Analyze, Improve, and Control. It is a systematic approach for improving processes and solving problems.

• The DMAIC process in Six Sigma methodology stands for Design, Monitor, Analyze, Implement, and Check.

• The DMAIC process in Six Sigma methodology stands for Develop, Measure, Analyze, Implement, and Change.

Discuss the role of statistical process control in quality management.

• Statistical process control is only useful for large companies

• Statistical process control has no impact on quality management

• Statistical process control is only relevant for certain industries

• Statistical process control plays a crucial role in quality management by providing a systematic method for monitoring and controlling processes to ensure they operate efficiently and produce high-quality products or services.

What are the seven quality management principles?

• Customer focus, in order for the QMS, engagement of people, process approach, a company, evidence- based decision making

• Quality focus to customer, to processes, to a company, product, human resources, logistics

• 1,2,3,4,5,6 & 7

• Verification, execution, action, revision, maintenance, processes & innovation

What are the objectives of ISO Standard?

• Certificate & validate processes, transactions and compay`s operations.

• Facilitate the processes & promote innovation.

• Facilitate international trade, ensure quality, enhance safety, promote innovation & simplify processes.

• Make sure to produce with the right specifications & according with customer`s requierments

ISO Standards Scope?

• QMS, TMQ, Validation, certification and customer satisfaction.

• Quality management, environmental management, occupational health & safety, food safety & energy management.

• Customter satisfaction, TQM, QMS, Health & occupational,

• Make the thinks right in products & services validate by a third party organization.