Business Management 1 OCS final (jk)

Who is responsible for making sure the work and goals of businesses are completed?

• managers

• volunteers

• children

When a manager is figuring out how to get the job done they are?

• visiting

• planning

• unhappy

When a manager tells people to get to work, or "action!" they are?

• directing

• terminating

• puzzled

The employees a manager hires are know as their?

• staff

• requests

• players

The people working in a business are _____ resources.

• natural

• human

• virtual

Much like we arrange our room at home, managers must arrange offices and departments.

This is called:

• organizing

• duplicating

• counting

The most important goal of customer service is making customers?

• crazy

• happy

• angry

If a customer is not happy and has a complaint, managers should?

• walk away and let someone else deal with it

• listen to the customer

• argue with them