Chapter 14: Understanding Individual Behavior

There are five steps to get organized on our tasks or daily works, except :

• Empty your head

• Decide the next action

• Get organized and do perform a weekly review

• Schedule assignment too late

There are 4 basic components of emotional intelligence. Which of the following answers below is incorrect?

• Self-awareness

• Relationship management

• Social awareness

• Self-esteem

Situation: During a team meeting, the manager notices a withdrawn team member. They approach the individual privately, express appreciation for their perspective, and encourage open communication. This fosters trust and support within the team. What is the component of emotional intelligence for managers?

• Self awareness

• Social awareness

• Self management

• Relationship management

Situation: Two team members are in conflict. The manager schedules a meeting, listens to both sides, and facilitates a constructive dialogue. They help the individuals find common ground and establish better communication and collaboration. What is the component of emotional intelligence for manager?

• Social awareness

• Self management

• Self awareness

• Relationship management

Research consistently indicates that job satisfaction leads to higher job performance

• True

• False

Characteristics of the person caused behavior

• Internal attribution

• External attribution