Laura's Quiz

How many times in total will a supplier apply for a new supply?

• 1

• 2

• 3

• 4

How long does the reading validation process take?

• 2/4 weeks

• 4/6 weeks

• 6/8 weeks

• 8/10 weeks

We can dispute opening and closing reads?

• True

• False

For an erroneous transfer, where should we check the supply details?

• ECOES/XOSERVE

• Quote & Switch

• Salesforce

• Smart Ops

What piece of information do you need to take from ECOES to find out when the day and night registers clock?

• MPAN

• MSN

• SSC

• PC

What are the tolerances for electricity and gas for a Read Dispute?

• 280KWH Electricity & 1500KWH Gas

• 250KWH Electricity & 1200 Gas

• 210KWH Electricity & 1000 Gas

• 220KWH Electricity & 1100 Gas

The resolution time frame for a Read Dispute is?

• 1 week Elec & 10 days Gas

• 2 weeks Elec & 1 Week Gas

• 14 weeks Elec & 8 weeks Gas

• 16 weeks Elec & 10 weeks Gas

To find out if the customer has transposed reads / TPRs, what test would you ask them to perform?

• Load Test

• Creep Test

• MAT Test

• Smart Meter Health Check

What team would you raise a case to if you have discovered that the customer has transposed reads?

• Complaints

• Billing

• Metering

• Team Leader

What is the industry standard timeframe for ETs?

• 30 Days

• 60 Days

• 12/14 Weeks

• 12/18 Weeks