Quality Improvement of Healthcare - Dr. Z

What is healthcare quality?

• The number of healthcare facilities in a region
• The availability of healthcare insurance
• The cost of healthcare services
• The level of care provided by healthcare organizations and professionals
• To increase positive outcome and reduce the negative outcome with medical knowledge

From a patient perspective, healthcare quality offers patients what they want and provides them with what they ________.

• Desire

• Need

• Expect

• Demand

What is the main focus of quality by inspection (Quality Control)?

• Preventing variations within the system

• Identifying defects found through inspection

• Improving the overall process

• Ensuring adequate quality of products

What is the main focus of quality assurance?

• Preventing variations within the system

• Identifying defects found through inspection

• Improving the overall process

• Ensuring standards of quality are met

• Meeting standards and focus on outliers

What is the limitation of quality by inspection?

• Variations or problems within the system that will not be detected

• Lack of inspection findings

• Lack of focus on outliers

• Inability to meet specific standards

What is the limitation of quality assurance?

• Lack of focus on outliers

• Inability to meet specific standards

• Lack of inspection findings

• Variations or problems within the system that will not be detected

What is the main focus of continuous quality improvement (CQI)?

• Identifying defects found through inspection

• Improving the overall process

• Ensuring standards of quality are met

• Preventing variations within the system

• Providing goods and service to exceed patient expectations

What is Six Sigma?

• Ensuring standards of quality are met

• Identifying defects found through inspection

• Preventing variations within the system

• Improving the overall process

• Having quality management and statistical measures

What does ISO stand for in ISO 9000?

• Internal Systems Organization

• Internal Standards Organization

• International Safety Organization

• International Standards Organization

True or False

Quality management method assumes that defects are responsible for the cost of poor quality.

• True

• False