12/14 wom questions B

When it comes to changing the initial suspension from FP to FP+KG, is a 4EC approval required?

• Yes, it's required

• No, it's not required

Answer explanation

Related Slido:

https://confluence.upworkcorp.com/display/IRM/qa/questions/65556

Which of the following statements is true when adding an Iovation evidence?

• We should add the Iovation evidence prior to the RMLT approval for suspension

• We should only add the Iovation evidence after the suspension was approved by RMLT

Answer explanation

Related Slido:

https://confluence.upworkcorp.com/display/IRM/qa/questions/65927

When should we add another IDV notes?

• When the FIVS link is expired

• When there is another IRM suspension to be applied on the account

Answer explanation

Related Slido:

https://confluence.upworkcorp.com/display/IRM/qa/questions/66481

When Jake receives an account from a different CMT queue with an existing ALUS-FP suspension and it's determined as a confirmed Fake Profile, should he use the Keep Suspended notes?

• Yes

• No

Answer explanation

Related Slido:

https://confluence.upworkcorp.com/display/IRM/qa/questions/67275

When we suspend an account for FP or FP+KG that has an active contract, do we follow the regular process of sending the client the "FL in Review" macro upon suspension of FL?

• Yes

• No

Answer explanation

Related Slido:

https://confluence.upworkcorp.com/display/IRM/qa/questions/67870

When reviewing accounts from SAAS, if we decide to add 'Keep Suspended' notes, do we still need to add iOvation evidence?

• Yes, we still need to add iOvation evidence.

• No, we don't need to add iOvation evidence.

Answer explanation

Related Slido:

https://confluence.upworkcorp.com/display/IRM/qa/questions/68375

When FL Rick appeals and we see that their accounts have both ALUS-FP and FR13 suspension, we send the ACTION STANDS macro if we determine that the appeal is not accepted.

• True

• False

Answer explanation

Related Slido:

https://confluence.upworkcorp.com/display/IRM/qa/questions/65543

When suspending an account, which of the following best describes what the data to put under the CL Category?

• The contracts are considered as active if with recent payments, or inactive if without recent payment.

• We must take note of the contracts listed as "Active" from the Contractor tab

Answer explanation

Related Slido:

https://confluence.upworkcorp.com/display/IRM/qa/questions/69029

Which of the following is true if we need to directly escalate the ticket to Payment Risk?

• If the account has an ALUS-RM signal (PR related suspension).

• If the account has both ALUS-RM (PR related suspension) and ALUS-FP

Answer explanation

Related Slido:

https://confluence.upworkcorp.com/display/IRM/qa/questions/70071

We do not have have to send an escalation if we see that the contract is under an Enterprise client and there is no payment in the last 365 days.

• True

• False

Answer explanation

Related Slido:

https://confluence.upworkcorp.com/display/IRM/qa/questions/70084