Unit 13: Management/Human Resources

Which of the following is the main purpose of management?

• To obtain the needed resources

• To reach a specific level of productivity

• To accomplish the business's goals

• To create a pleasant working atmospher

Why should managers know how to do the work of the workers they supervise?

• To coordinate employees' efforts

• To establish a chain of command

• To create a team spirit among employees

• To have realistic expectations for workers

Billy, who manages a silk-screening and embroidery business, has set a goal of increasing sales by 10% in the next six months. To reach his goal, he has increased the business's advertising budget. This is an example of the _____ function of management.

• planning

• directing

• organizing

• controlling

What management function is being described in the following situation: David Thomas, a top-level manager, identifies jobs to be performed, assigns responsibility for them, establishes departments to handles the jobs, and determines how many and which employees mid-level manager will supervise.

• Directing

• Controlling

• Planning

• Organizing

Which management function is described in the following situation: Christy Chen determines the type of workers she needs, locates qualified applicants, selects those to be hired, and assigns the new hires to a work area.

• Directing

• Controlling

• Staffing

• Planning

Which management function is described in the following situation: James Crane has created a team atmosphere among the members of his sales department. When the team exceeded their monthly sales goal, James rewarded them with a celebratory dinner out and a 5% bonus.

• Directing

• Controlling

• Planning

• Organizing

A manager evaluates the production output of a department by checking it against the production goals for that time period. This is an example of the _____management function of management.

• planning

• directing

• organizing

• controlling

What must managers do if they want employees to understand the business's goals and be productive?

• listen carefully

• communicate clearly

• ask questions

• obtain feedback

Which of the following are examples of top-level management job titles?

• President, senior vice president, and chief executive officer

• floor supervisor, area supervisor, and section manager

• collections supervisor, crew chief, and production supervisor

• District manager, department head, and regional sales manager

Why do top-level managers usually receive high salaries?

• Their decisions affect the entire company.

• They are required to attend a great many meetings.

• They have more experience than others in the company.

• Their responsibilities involve hands-on supervision