ETHICS (Part 2)

It refers to the ability of your customers to believe you and believe you will do what you will say you will do, when you say you will do it.

• Trust

• Maintain Confidentialities

• Respect

• Trust and Respect

This means all the information you have about a customer or business must remain private and not disclosed to any other business.

• Trust

• Maintain Confidentialities

• Respect

• Trust and Respect

It is the regard you have for customers and stakeholders.

• Trust

• Maintain Confidentialities

• Respect

• Trust and Respect

These are vital to all effective and mutually beneficial business relationships-regardless of whether the other party is a customer, supplier, or others.

• Trust

• Maintain Confidentialities

• Respect

• Trust and Respect

In these circumstances the parties are usually willing to make some concessions in order to achieve a win-win situation.

• Negotiation

• Compromise

• Corporate accounts

• Service Contracts

It is an essential element of true negotiation.

• Negotiation

• Compromise

• Corporate Accounts

• Service Contracts

These are legally binding documents or arrangements between head office and individual agencies.

• Agency Agreements

• Rates

• Price

• Reliability

It refer to the cost for goods and services provided.

• Rates

• Price

• Reliability

• Quality

It is always important when a purchase is made but it is only the element.

• Rates

• Price

• Reliability

• Quality

If the need for the product or service is urgent then the provider must have?

• Reliability

• Quality

• Availability