It refers to the ability of your customers to believe you and believe you will do what you will say you will do, when you say you will do it.

• Trust

• Maintain Confidentialities

• Respect

• Trust and Respect

This means all the information you have about a customer or business must remain private and not disclosed to any other business.

• Trust

• Maintain Confidentialities

• Respect

• Trust and Respect

It is the regard you have for customers and stakeholders.

• Trust

• Maintain Confidentialities

• Respect

• Trust and Respect

These are vital to all effective and mutually beneficial business relationships-regardless of whether the other party is a customer, supplier, or others.

• Trust

• Maintain Confidentialities

• Respect

• Trust and Respect

In these circumstances the parties are usually willing to make some concessions in order to achieve a win-win situation.

• Negotiation

• Compromise

• Corporate accounts

• Service Contracts

It is an essential element of true negotiation.

• Negotiation

• Compromise

• Corporate Accounts

• Service Contracts

These are legally binding documents or arrangements between head office and individual agencies.

• Agency Agreements

• Rates

• Price

• Reliability

It refer to the cost for goods and services provided.

• Rates

• Price

• Reliability

• Quality

It is always important when a purchase is made but it is only the element.

• Rates

• Price

• Reliability

• Quality

If the need for the product or service is urgent then the provider must have?

• Reliability

• Quality

• Availability