Lecture 4 Revision

What is the main purpose of therapeutic communication?

• To establish rapport with colleagues

• To understand the client experiences and formulate individualized care plans for improved patient outcome

• To provide information to the clients

• To share personal opinions with the clients

Which of the following is a non-therapeutic communication technique?

• Using touch

• Sharing observation

• Summarizing

• Asking personal questions

What is the difference between hearing and listening?

• Hearing is a prerequisite to listening

• Listening is a physical and psychological process

• Listening refers to the perception of sound with the ear

• Hearing is a lot more than listening

Which of the following is a skill needed for understanding in therapeutic communication?

• Giving personal opinions

• Using humor

• Changing the subject

• Sharing empathy

What does the acronym SOLER stand for in the context of active listening?

• Sharing, Observation, Listening, Empathy, Respect

• Silence, Observation, Lean, Empathy, Respect

• Sit, Observe, Lean, Establish, Relax

• Sit, Observe, Lean, Eye contact, Relaxed posture

What is the purpose of using touch in therapeutic communication?

• To comfort and support the clients

• To establish rapport with colleagues

• To convey empathy through words and body language

• To provide information to annoyed clients

What is the role of silence in therapeutic communication?

• To interrupt the speaker and change the subject

• To convey empathy through words and body language

• To provide information to the clients

• To allow patients and HCP time to collect their thoughts and reflect on what has been expressed

What is the purpose of self-disclosure in therapeutic communication?

• To change the subject during a conversation

• To give personal opinions to the clients

• To ask personal questions to the clients

• To share personal experiences about the self with patients

What is the importance of respect for privacy and confidentiality in healthcare communication?

• To involve patients in their care decisions

• To maintain professional boundaries in the patient-provider relationship

• To share personal experiences about the self with patients

• To provide false reassurance to the clients

What is the main purpose of sharing hope in therapeutic communication?

• To convey empathy through words and body language

• To communicate a sense of possibility and foster hope

• To provide false reassurance to the clients

• To give personal opinions to the clients