Non Aptos Issues

Error messages when accessing pages, for example an "Oops an error has occurred" or a "Server Unavailable" error message that are effecting all PCs in store, should be raised to ___

• SCC Helpdesk

• PMC Intranet

• Level 2

• Accenture

These are the following issues to be escalated to the WHS-SCC Helpdesk, except

• • Password resets for Global project site

• Store email and Office 365 issues

• Global Protect

• CDS Login request

_ is a cloud-based application for Payroll & Tax, Benefits, Time and Attendance, Workforce Management, Human Resources, Talent Management, Document Management, and Analytics 

• Accenture
• Workforce Management

• Dayforce

• RMS Comms

WHS store called in to report that their Zebra HHT touchscreen is not working or is not aligned, these are the applicable troubleshooting steps that we can follow, except

• • Ask the store user to clean the HHT screen using a dry (non-scratch) cloth

• Ask the store to charge the HHT and try again when there is sufficient battery life

• Reboot the HHT

• • If issue is still unresolved, log the ticket to L2

TRUE or FALSE:

If you need to restart the services to resolve connectivity issues you should use the following batch script which restarts the relevant services in the correct order.

On the store server navigate to WHS Nordic Manager and then double click Restart_HHT_Services.bat to restart the services.

• True

• False

The following are the "Non Aptos" issues and to be tagged as SLA 8-P4 except for

• HHT

• Tablets

• Intranet

• Network /WAN

_ Runs the Nordic software and responsible for workflow of the HHT's. Used to interrogate database tables etc.

• Services.msc

• BTService

• BTE Data Service

• WHS Nordic Manager Service

TRUE or FALSE:

Any Thin Client tickets sent to Barron McCann are chargeable, and will required authorisation from WHS Ops Team before being raised to BMC. 

TRUE or FALSE:

If a store requests a replacement Nordic scanner or a Nordic scanner needs to be fixed, DTS will need to create a ticket and escalate to Retail Response.

• TRUE

• FALSE

__ support many internal central functions to WHSmith, from the transfer of data within the WHS systems, data interfaces for store sales, to the applications required for setting up new items that are sold in both Travel and High Street, they are an integral supplier to WHSmith and are key business partners in WHSmith IT delivery.

• SSR Dashboard

• Accenture

• Dayforce

• Workforce Management