STPricing Quiz
Authored by B Joshi
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If a customer does not have an account with us but would like to use our service, what else could you suggest (choose all correct answers)
Next Flight
Transfer to Track & Trace
Australia Post
Create a sales lead
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the correct definition of PARTIAL STOP PRICE status?
There are no rates on the service that was selected
Refer the customer to the account manager, they are on the borderline of suspension
Refer customer to the account holder
We can provide a quote
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does scheduled rates mean?
Rates allocated to the account holders account
When there are no assigned rates on the account holders account
Rates scheduled to use on Mondays and Tuesdays only
Rates schedules to use only on weekends
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the Inbound call script for the Pricing Queue?
Thank You for calling customer service this is (your first name), How can I help you?
Thank You for calling Pricing, this is (your first name), How can I help you?
Thank You for calling StarTrack
Welcome to StarTrack
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a 'special quoted rate' mean?
Rates located on Startrack Website
Rates found in Service Cloud
Customer has negotiated rates for the area/zone freight is travelling from & to
Rates scheduled to use on Mondays and Tuesdays only
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Where is the Quoting Tool located?
TEAM
Service Cloud
SAP
StarTrack Website
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If there are no zone rates for FPP, what rates would you use to provide a quote?
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Next Flight
Australia Post
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