FTC Onboarding 4

What does the status 'pending' on the calls dashboard mean?

• No call attempt has been made for this call yet

• You shouldn't call this member

• We're waiting for them to call us back

• We're waiting for more information on the member before calling them

What is the maximum number of times we'll call someone within a specific weigh-in window?

• 1

• 2

• 3

• 4

What should you do if you come across a call in the dashboard with an orange icon in the snoozed status column?

• Call the member - they're ready for the next call attempt

• Don't call the member - they're not ready to be called again

What is a successful outcome of a call?

• Member gives you their weight reading over the phone and you upload it to the CP

• Member uploads their weight reading within 24 hours of your call

• Member promises to upload their weight later

Which numbers do you need to update in your Daily KPI sheet at the end of each day?

• Number of referral calls made

• Time spent on weigh in calls

• Number of weigh in calls made

• Number of weigh ins recorded over the phone