Quality Management in Healthcare Quiz

Who is considered the originator of the statistical process control and control chart theory?

• Dr. Deming

• Joseph Juran

• Phillip B. Crosby

• Walter Shewhart

What is the definition of quality according to the British Standards Institution Standard BS 7850-1:1992?

• Conformance to specifications

• Fitness for the purpose or use

• Meeting stakeholder needs and expectations

• Customer satisfaction

Who is known as The Father of Japanese Quality?

• Phillip B. Crosby

• Joseph Juran

• Dr. Deming

• Walter Shewhart

What are the three steps to quality philosophy proposed by Armand Feigenbaum?

• Prevention, Appraisal, Internal failure

• Quality Technology, Organizational Commitment, Quality Leadership

• Quality Planning, Quality Control, Quality Improvement

• Plan, Do, Check, Act

What is the emphasis of Philip Crosby's approach to quality management?

• Detection of defects after the final product is produced

• Elimination of barriers between departments

• Measurement of processes to determine quality problems

• Prevention of harm to patients, employees, and visitors

Which quality guru is well known for the Cause and Effect Diagram?

• Kaoru Ishikawa

• Joseph Juran

• Dr. Deming

• Walter Shewhart

What is the primary cause of errors that harm patients according to Philip Crosby's approach?

• System defects

• Inadequate training

• Employee negligence

• Lack of resources

What is the widely used tool for continuous quality improvement in health care?

• Pareto analysis

• Cause and effect diagram

• PDCA cycle

• Control charts

What is the basis for today’s emphasis on root cause analysis and failure mode effects analysis in patient safety efforts?

• Walter Shewhart's approach

• Joseph Juran's approach

• Dr. Deming's approach

• Philip Crosby's approach

What is the emphasis of the 'lean' management style derived from W. Edwards Deming's methodology?

• Eliminating barriers between departments

• Prevention of harm to patients, employees, and visitors

• Creating more value to the customer and using fewer resources

• Measurement of processes to determine quality problems