Operation Management - Chapter 10 & 11

Which of these are not Deming's 14 points towards quality

• Improve constantly and forever

• Get rid of unclear slogans

• Use multiple supplier for any one item

• Use training on the Job

Which of there are not the roles of a Quality Leader?

• Establish a vision

• Live the values

• Lead continuous improvement

• Seizing responsibility

Fill in the blank!

In "Leadership Theory", the role where managers should encourage change and creativity by leading the implementation of new ideas are called ...

Fill in the blank!

In "Leadership Theory", the role where a manager professionally represent his / her organization in social activities and events are called ...

A situation in transformational theory where the leaders give special attention to each follower’s needs for achievement and growth is called ...

• Individualized consideration

• Idealized influence

• Intellectual stimulation

• Inspirational motivation

True or False

In situational leadership, employees who are unable but willing typically represents the new employee

• TRUE

• FALSE

Answer explanation

Usually, employees who are unable and unwilling represent the new employee.

True or False

Corporate social responsibility (CSR) can be defined as the responsibility of enterprises for their impacts on society.

• TRUE

• FALSE

Which of these actions are not part of strategic change?

• Shift in organizational direction

• Self-assessment of management system

• Establishing hiring guidelines

• Entering new market

Choose the elements of Performance Excellence culture

• Customer-focused excellence

• Management by fact

• Ethics and transparency

• Valuing benefits

True or False

Middle management's role in organizational change is to be supportive

• TRUE

• FALSE