Active listening is a communication technique in which the ______________ provides feedback to confirm what they have heard and to confirm the understanding of all parties.

• receiver

• message

• channel

• sender

A person who creates and shares a message.

• receiver

• communicator

• decoder

• sender

A smile is what kind of nonverbal symbol?

• time

• body language

• space

• touching

If you need to communicate with other employees inside your business regarding a change in insurance costs, you would most like use a:

• E-Mail

• Personal Letter

• Business Letter

• Memo

Horizontal communication is concerned with...

• Communication up and down the hierarchy, between bosses and workers

• Communication between coworkers on the same level

• Digital marketing

• Communication outside the company

Which of the following is an example of group communication?

• project team

• supervisor and subordinate

• two workers

• company

Verbal communication is the use of ______ and ______ to relay a message.

• Gestures, sounds

• Language, gestures

• Sounds, language

• Signs, language

What are common barriers in business communication?

• Time management

• Cultural integration

• Language proficiency

• Noise and distraction

What is the meaning of downward channels in organizational communication?

• Vertical communication flowing from higher to lower levels

• Diagonal communication across different departments

• Communication flowing from lower levels to higher levels

• Horizontal communication within teams

What does conciseness mean in communication?

• Writing lengthy paragraphs without structure

• Including unnecessary details in your message

• Using excessive words to convey a message

• Communicating in a clear and precise manner