Final Exam Prep

True or False: All customer requests are sent to Global Support for processing!

• True

• False

Select all tutoring options:

(Select all that apply)

• Targeted Tutoring

• On-Demand

• SAT/ACT Test Prep

• Elective Course Options

• Homework Help

Select all Subjects Offered:

(Select all that apply)

• Math

• Science

• ELA/English

• Social Studies

• Spanish

Where on the Platform can you find previously recorded sessions?

• Dashboard

• My Journey

• 
  

  My Schedule

• Student Forum

Where on the dashboard can a student view how many hours of tutoring they have completed?

• Student Forum

• 
  My Progress Reports

• 
  Session History

• Home - My Progress

Where on the Platform can you find the students current Grade Level information?

• Home

• My Account - Profile

• Dashboard

• My Schedule

How much notice must a school provide when requesting cancellation:

• 24 hours

• 48 hours

• 12 hours

• At least 1 hour prior to the start of their tutoring session

If a student does not have a "Join Now" button flashing at the top of their screen, what are the first steps you should take to identify the issue?
(Select all that apply)

• Check Caspio to see what their schedule shows

• Check the Roster to see what their schedule shows

• Check the students dashboard to see what their schedule shows and see if you can see the join now button!

• Reach out to Global Support and post in the US Support Slack channel.

Select all examples of a Non-Productive Case in Service Cloud:

(Select all that apply)

• Google notification that someone signed into their account

• Email asking if we are interested in purchasing a list of schools

• Email asking if we are interested in attending a conference

• Inquiry regarding an application for a job at FEV Tutor

What are some of the responsibilities of an ASC?

(Select all that apply)

• To support the school and make sure they get the most out of their services with FEV Tutor

• To educate the school admin and teachers on student updates for their district

• To ensure the district is happy and stays with FEV Tutor

• Support any additional schools the district would like to add

• Visit schools and ensure the teachers and students are enjoying their experience, supporting them however they can