Introduction to Business - Ch. 7 Quiz

What is true of organizational culture?

• Organizational culture exists only in large organizations that have more than 500 employees.

• Organizational culture is different from corporate culture.

• Organizational culture is more commonly expressed informally.

• Organizational culture cannot be expressed formally through mission statements, memos, or manuals.

Which is a formal expression of an organization's culture?

• dress codes

• extracurricular activities

• code of ethics

• grapevine

An organizational structure is

• only applicable to formal organizations.

• the arrangement or relationship of positions within an organization.

• usually not seen in government and nonprofit organizations.

• based on the company's shared beliefs and values.

________ is the division of labor into small, specific tasks and the assignment of employees to do a single task.

• Specialization

• Job rotation

• Accountability

• Outsourcing

What is the rationale for specialization?

• duplication

• centralization

• accountability

• efficiency

What is an advantage of job specialization?

• It allows workers to specialize in a variety of skills.

• It makes training employees easier.

• It eliminates dissatisfaction and boredom among employees.

• It requires employees to perform more than one task within a firm.

________ is the grouping of jobs into working units usually called units, groups, or divisions.

• departmentalizing

• Job analysis

• Specialization

• Downsizing

Small businesses commonly employ ________ departmentalization.

• line

• customer

• functional

• product

Which statement represents an advantage of product departmentalization?

• It avoids duplication of functions.

• It emphasizes the achievement of an organization's overall objectives rather than a product itself.

• It eliminates functional activities within a department.

• It simplifies decision making and helps coordinate all activities related to a product.

What do employees list as their top complaint, related to communication, in the workplace?

• There is too much gossip at work.

• Their managers send them too many personal e-mails.

• Their managers fail to listen to their concerns.

• Various activities interrupt messages.