ch. 17 quality production

what is quality?

• Quantity of a product
• Standard or level of excellence
• defect of a product

• Price of a product

state the difference between quality and quality standards

• Quality and quality standards are the same thing
• Quality is the process of making a product, while quality standards are the materials used
• Quality is subjective, while quality standards are objective
• Quality refers to the characteristics of a product or service, while quality standards are minimum standards acceptable

quality is important to a business because...

• to develop brand image

• attract new customer

• shorten product life cycle

• encourage retailer to restock

why has volkswagen AG decided to recall almost 400.000 vehicles if, as stated in the email from VW, the problem only occurs 'in a very few cases'?

what does this article tell you about the importance of quality to companies such as volkswagen ?

quality control is?

• Measuring the temperature of the office
• Ensuring that products or services meet certain standards and specifications
• Counting the number of employees in the company
• Inspecting the color of the product

what is the problem with inspection?

• Not necessary
• Quick and inexpensive
• Easy and efficient
• subjective

state two stakeholders affect the quality of toyota's product

• police and government

• employee and customers

• Dealers and regulators
• Competitors and shareholders

Explain why do you think adding cost to approach quality control and assurance are worthwhile

define quality assurance

• Quality assurance is the process of maximizing profits
• Quality assurance is the process of ensuring that set products to meet standards in every stage of production

• Quality assurance is the process of minimizing customer satisfaction
• Quality assurance is the process of ignoring product standards