Complaints Pole

What is the most common reason why you would complain about a product?

• wrong size

• Broken/damaged

• Not what you paid for

• missing parts

• undercooked /overcooked

What would be the most common reason why people complain about a service provided by a business?

• taken too long

• Rude staff

• Poor service ( just no care was given)

• didn't get what was paid for

• over charging

If you did make a complaint what was the most common response?

• it was ignored

• replacement /exchange was given

• money was refunded

• compensation was given

  (money off/vouchers given)

• passed on to management

From the last time you made a complaint about a product or service, On a scale of 1-5 - How well did they deal with the complaint?

• 1 - Very poor

• 2- Poor

• 3- Average

• 4- Good

• 5- Very good

Based on the last question, what was the main reasons behind why they scored so poorly or well?

(Give reasons why - For example, it was dealt with quickly.)

What would you liked to be done for you to be left happy after making a complaint?

( please a sensible answers- make them realistic)