Customer Relationship Management - importance roles Quiz

Customer Relationship Management - importance roles Quiz

Professional Development

26 Qs

quiz-placeholder

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Customer Relationship Management - importance roles Quiz

Customer Relationship Management - importance roles Quiz

Assessment

Quiz

Business

Professional Development

Hard

Created by

Ehsan Abdollahzadeh

FREE Resource

26 questions

Show all answers

1.

OPEN ENDED QUESTION

3 mins • 1 pt

Describe the role of customer relationship management.

Evaluate responses using AI:

OFF

2.

OPEN ENDED QUESTION

3 mins • 1 pt

Explain the importance of the strategic, technological and organization aspects of CRM

Evaluate responses using AI:

OFF

3.

OPEN ENDED QUESTION

3 mins • 1 pt

What is the CRM process?

Evaluate responses using AI:

OFF

4.

OPEN ENDED QUESTION

3 mins • 1 pt

What is the CRM process cycle?

Evaluate responses using AI:

OFF

5.

OPEN ENDED QUESTION

3 mins • 1 pt

What are the 5 steps in the CRM process?

Evaluate responses using AI:

OFF

6.

OPEN ENDED QUESTION

3 mins • 1 pt

What are the 5 steps in the CRM process?

Evaluate responses using AI:

OFF

7.

OPEN ENDED QUESTION

3 mins • 1 pt

What are the 5 steps in the CRM process?

Evaluate responses using AI:

OFF

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