3.02 Business, HR and Information Mngt

Which of the following are examples of first-line management job titles:

• Senior vice president, chief financial officer, and regional vice president

• Company vice president, department head, and regional sales manager

• Collections supervisor, crew chief, and production supervisor

• President, senior vice president, and chief executive officer

Which of the following statements about first-line management is true:

• There are normally fewer first-line managers than middle or top-level managers.

• Businesses typically hire their first-line managers from inside the company.

• First-line managers are not responsible for carrying out middle management's plans.

• First-line managers never work side by side with their employees.

Which of the following do many businesses believe to be their most important resource

• Sales revenue

• Employees 

• Office supplies 

• Equipment

Who is normally responsible for purchasing the proper material resources for workers to use in doing their jobs?

• Top-level managers

• Middle managers     

• First-line workers   

• Supervisory managers

Which of the following is an important function of mid-level management:

• To serve as a link between top-level and first-line management

• To prepare workers' daily schedules

• To make sure projects meet deadlines

• To establish long-term objectives for the company

Which of the following are examples of middle-management job titles:

• President, senior vice president, and chief executive officer

• Floor supervisor, area supervisor, and section manager

• District manager, department head, and regional sales manager

• Collections supervisor, crew chief, and production supervisor

Why do top-level managers usually receive high salaries?

• They have more experience than others in the company.

• They are required to attend a great many meetings.

• Their decisions affect the entire company

• Their responsibilities involve hands-on supervision.

What must managers be able to do if they want employees to understand the business's goals and be productive?

• Communicate clearly.      

• Listen carefully.

• Obtain feedback.

• Ask questions.

A manager who helps an employee count the money in a cash drawer and prepare a bank deposit is demonstrating

• creativity.

• natural talent.

• technical skills.

• aggressive behavior.

Which management function is described in the following situation: James Crane has created a team atmosphere among the members of his sales department. When the team exceeded their monthly sales goal, James rewarded them with a celebratory dinner out and a 5% bonus.

• Organizing

• Planning

• Directing    

• Controlling