Chapter 7 Performance Effectiveness

Among the problems of most performance review systems are:

• the difficulty of being fair and objective.

• the need to set improvement goals.

• the necessity of sharing the evaluation with the worker.

• the difficulty of being fair and subjective.

• All of the above.

The halo effect refers to:

• letting your expectations of a person color your judgment of a person’s work.

• comparing one person with another and selecting one thing that could influence their performance.

• rating everybody average.

• letting a characteristic about a person influence your judgment of that person’s overall performance.

• All of the above.

The best approach to an appraisal interview is:

• an authoritarian approach.

• a problem-solving approach.

• a persuasive approach.

• let the worker control the interview.

• a subjective approach.

Which of the following is an identifiable activity that constitutes a skill or activity necessary to complete a segment of a job?

• Job classification

• Unit of work

• Task

• Job specification

• Job description

Which level is best to write your performance standards for?

• Realistic level

• Pessimistic level

• Minimum level

• Optimistic level

• Any level

A quality evaluation form should:

• a. have measurable or observable standards.

• b. include subjective evaluations.

• c. define each performance dimension.

• d. Both a and c

• e. All of the above.

A supervisor tells the worker the results of the evaluation and tries to persuade the employee to improve. The _____________ approach is a presentation based on logic alone rather like a lecture.

• performance

• tell-and-sell

• sell-and-see

• authoritarian

A good way to start off an interview is:

• making sure they understand the evaluation process.

• explaining the purpose of the interview.

• a bit of small talk.

• asking the employee to rate him- or herself.

• getting a cup of coffee.

The type of appraisal that helps put employees at ease because they know what will be discussed during their appraisal is known as:

• rating scale appraisal.

• self-appraisal.

• performance appraisal.

• performance review.

• peer appraisal.

What questions should you ask when writing performance standards?

• a. What is to be done?

• b. How is it to be done?

• c. To what extent is it to be done?

• d. Both a and b

• e. All of the above.