Heartist Day Q1

What does Heartist mean?

• Heart + Arts

• Heather + Artist

• Heart + Artis

• Heart + Trish

Why do we call ourselves Heartist?

• Every thing we do comes from mind, and we're expert in what we do. Generous, attractive and free, we ensure that everyone can come as they are and fell like they warmed.

• Every thing we do comes from heart, and we're expert in what we do. Generous, attractive and free, we ensure that everyone can come as they are and fell like they belong.

• Every thing we do comes from heart, and we're expert in what we do. Generous, attractive and free, we ensure that everyone can come as they are and fell like they loved.

• Every thing we do comes from proses, and we're expert in what we do. Generous, attractive and free, we ensure that everyone can come as they are and fell like they belong.

What is our WHY?

• We are Heartist

• We make the work a more Welcoming Place

• We place people at the heart of everything we do

• We connect hearts all around the world

When we are in Heartist level, we dare to ....

• We connect to people by observing people

• We connect to people by asking open & personal questions and genuinely listen

• We connect to people by instinct

• Answer quest rudely because we are the artist

What does ALL means?

What are the 4 desire feelings that we want our Guest to Experience?

• Valued, Sparkle, Free & We are One

• Welcome, Heart warmed, Incredible, Belong

• Valued, Sparkle, Free & Belong

• Welcome, Heart warmed, Incredible, We are One

Why are we often in the Process Level?

• Because it is easier that the other levels

• Because it makes us feel safe

• Because it is more fun that the other levels

• Because that is SOP

What are 4 optimal Employee Experience that we need to ensure?

• Welcome, Heartwarmed, Incredible, Belong

• Valued, Free, Sparkled, We are One

• Welcome, Heartwarmed, Incredible, We are One

• Valued, Free, Sparkled, Belong

What is the Styles level?

• Process level with Arty

• ibis Styles level

• Process level with smile

• Process level with creativity

Accor's CEO is Stephane Bazin

• True

• False