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MAR221 - Quiz #3

Authored by Ann General

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15 Questions

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MAR221 - Quiz #3
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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Defined as the physical environment in which a service can be performed.

Servicescape

Layout

Spatial

Artifacts

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Is concerned with how furnishings, equipment, and machinery are arranged, as well as the spatial relationship between them.

Spatial Layout

Ambient Conditions

Artifacts

Demographics

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

This includes the environment's background conditions such as color, noise, music, sound, lighting, and so on.

Spatial Layout

Ambient Conditions

Artifacts

Demographics

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Are graphic designs, symbols, emblems, or words used especially for identification or as a means of giving directions or warning.

Spatial Layout

Ambient Conditions

Artifacts

Signages

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Usually a simple object (such as tool or ornament) showing human workmanship or modification as distinguished from a natural.

Signages

Lanscape

Artifacts

Spatial

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

All the visible features of an area or countryside or land, often considered in terms of their aesthetical appeal.

Signages

Lanscape

Artifacts

Spatial

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which wasteful activity is this? "creating an manufacturing substandard items just to be revoked, repaired or trashed."

Defects and Scratch

Overproduction

Waiting

Transportation

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