Product questions

Cx: I'm from Bolivia and I want to travel to Estonia. Do I need a Visa?

• No, you don't need a visa

• Only for certain cities
• Transfer to General Info

• Yes, and we would be more than happy to assist you with that

If a customer is applying for a Austria Schengen Visa and states that she will be spending more time in Spain, what should we recommend?

• She can't apply through us.

• Advise the cx that she must spend more days in Austria than in any other country during their visit to the Schengen Zone. Or she can spend the same amount in each country but she will need to enter the Schengen Zone through Austria.

• Transfer to visa team.

• Apply for the Spain Schengen Visa.

How many options do we have for the China Tourist Visa and which are the options?

• Only two, tourist visa and business visa.

• For the tourist visa, we have single, double, and multiple entry.

  Additionally, we have a business visa.

• We don't offer the China Visa.

• Three options, tourist visa, business visa, and the Hong Kong Visa which is special.

Does the process of the visa for Australia includes an interview?

• Yes, the cx have to provide biometrics and also, they will be interviewed on the appointment day.

• No, they are not interviewed.

• Usually, they are not interviewed, however, in particular cases, they can be interviewed over the phone.

• They do not need appointment, but they need to attend the embassy.

What are the government's processing times for the China Visa?

• Their processing is 30 days.

• The government can take up to 2 to 5 days to respond.

• They do not have an estimated processing time, and we can't control that.

• The government can take up to 1 to 2 months.

Cx: I've been waiting for 6 months for an update for my Canada Visa, is this normal or is there something wrong?

• No, please allow me to assist you by sending an email to them.

• It can take up to 2 months.

• Yes, the government does not have an estimated time, it can take a few months.

• Kindly note that for further assistance you must contact the government directly as we do not have this specific information.

Cx: I received an email with payment instructions, what else do I have to pay if I already paid everything!!

(B1/B2)

• We apologize for the inconvenience caused, please disregard that email.

• Yes, correct, you already paid, however, that payment corresponds to our priority service.

• Please, disregard that email, that is for the government fee and this one must be paid at the moment of the appointment.

• Kindly note that the payment instructions is for the government fee and that payment is separate from our processing fee.

(United Kingdom Visitor Visa)

Cx: Do I need to buy tickets to apply for this visa?

• No, there is no need to book flights.

• Yes, as per the government's guidelines, this is a requirenment.

• No, however, you must book a hotel.

• Yes, it is mandatory, and also you need to book a hotel.

(United States B1/B2 Visa)

Cx: Is it possible to have an early appointment?

• Off course, let us help you with that

• Depends on the gov availability.

• You crazy? We barely schedule this one.

• Yes, but you will need to reschedule it on your own.

(Bangladesh Visa)

Cx: How is the process of my appointment?

• There is no appointment needed.

• We will handle the appointment and schedule it for you.

• There is no appointment required, however, you must call them to have an interview by phone.

• You can just attend the embassy to drop off your documents.