WHAT IS DIDACTICS?

What are the 3 Customer Service Expectations?

• Respectfulness

• Appearance

• Competence

• Behaviour

Treating Co workers and Customers with respect and honesty

By law and organizational policy it is important to preserve and respect patients?

How can we prevent data breach in the hospital? Choose below

• Knock three (3) times “TWICE” before entering a room

• Respect one’s culture differences (whether internal or external customer).

• Dont report the data incident so people would not know

• Close doors during meetings to secure privacy of the meetings and other co-workers in the office.

• Taking of photos of patient / case & posting or sharing on individual social media accounts are highly discouraged.

When communicating with patients and customers always?

• Always be prepared

• Listent Attentively

• Call Back

• Say Please and Thank you