Basics of Customer Service (Unit 1 #2)

When customers first meet the retail assistant, a ______ ______is made based on the retail assistant's appearance, behaviour, and words.

(a)  

Customers always shared their happy shopping experience with their family and friends, and recommend them to go. This is known as ______ ______ ______ ______.

(a)  

Maintaining goodwill and customer loyalty will benefits company's ______ ______.

(a)  

To stay ahead of the competition among retailers, it is recommended for retailers to focus on providing ______ ______ ______.

(a)  

Creating a positive first impression is important when customer step into the retail store, retail assistant will need to (a)   the customer.

When speaking to customer who are hasty and anxious looking for an item in the store, the retail assistant should show (a)   to understand customer's needs.

A retail assistant should maintain a professional image both in appearance and behaviour to create a ______ ______ ______ impression.

(a)  

A retail assistant should observed basic personal grooming such as dress codes set by the retail store is also known as (a)   .

When communicating with a customer, retail assistant should observe their body language, words used, and ______ ______ _____.

(a)  

In the retail store, a retail assistant should always adopt an upright (a)   by standing and sitting straight.