Project 6 - Task 1 - wk1

What is ITSM?

• A way to manage all IT services in a way that meets the needs of a business and mitigate problems.

• A way to manage all IT services in a way that meets the needs of a business and create problems.

• A way to manage all IT services in a way that doesn’t meet the needs of a business and mitigate problems.

• A way to manage all IT services in a way that doesn’t meet the needs of a business and create problems.

What is ITIL?

• A set of practices that were compiled into several books in 1989.

• A set of practices that were compiled into several books in 1999

• A set of practices that were compiled into several books in 2009

• A set of practices that were compiled into several books in 2019.

What are some ITSM techniques provided by SysAid?

• Incident management and request fulfillment.

• Incident management and request denial.

• Incident management and request delay

• Incident management and request approval

What are some common problems that ITSM can fix?

• Activities that are inconsistently undertaken, only done when you have extra time.

• Processes that are not formalized, interconnected, or haven’t incorporated the industry best practices

• Both A and B

• None of the above

What is the purpose of the video?

• To teach about ITSM and how it can help businesses of any size

• To teach about ITSM and how it can harm businesses of any size

• To teach about ITSM and how it can help businesses of a certain size.

• To teach about ITSM and how it can harm businesses of a certain size.