Project 6 - Task 1 - wk1
Authored by Alex McCluskey
Computers
12th Grade
Used 2+ times
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5 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is ITSM?
A way to manage all IT services in a way that meets the needs of a business and mitigate problems.
A way to manage all IT services in a way that meets the needs of a business and create problems.
A way to manage all IT services in a way that doesn’t meet the needs of a business and mitigate problems.
A way to manage all IT services in a way that doesn’t meet the needs of a business and create problems.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is ITIL?
A set of practices that were compiled into several books in 1989.
A set of practices that were compiled into several books in 1999
A set of practices that were compiled into several books in 2009
A set of practices that were compiled into several books in 2019.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What are some ITSM techniques provided by SysAid?
Incident management and request fulfillment.
Incident management and request denial.
Incident management and request delay
Incident management and request approval
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What are some common problems that ITSM can fix?
Activities that are inconsistently undertaken, only done when you have extra time.
Processes that are not formalized, interconnected, or haven’t incorporated the industry best practices
Both A and B
None of the above
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the purpose of the video?
To teach about ITSM and how it can help businesses of any size
To teach about ITSM and how it can harm businesses of any size
To teach about ITSM and how it can help businesses of a certain size.
To teach about ITSM and how it can harm businesses of a certain size.
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