Basics of Customer Services (Unit 3 #2)

Assisting customers and handling enquiries in the retail outlet are some of the roles of a ______ ______.

(a)  

Beside the daily retail operation and housekeeping, an important security role which the retail assistant should do is ______ ______.

(a)  

A retail company to focus in ensuring that customers get all the attention needed at all time is known as customer ______ ______.

(a)  

A retail assistant who have good knowledgeable about products and services, and skilled at dealing with customers is known as ______ ______.

(a)  

A retail assistant should be consistent in delivering top services so as to build the trust in customers by delivering on their promises is known as (a)   .

The importance of building rapport with customers for retail assistant is to increased ______ ______.

(a)  

Having a favorable relationship with customers through rapport building will increase the chances of customer's (a)   .

Retail store that have built a strong rapport with their customers will enjoy positive word-of-mouth recommendations which provides ______ ______ among other stores.

(a)  

Good rapport building with customers helps to ______ ______ and customers are more receptive to solutions given by the retail assistant.

(a)  

When customer approach the retail store entrance, the retail assistant should (a)   to welcome the customer.