Food and Beverage Service Quiz

What do you call the service of food and beverages in guests' rooms in hotels or other accommodation establishments?

• French Service

• Food and Beverage Service Attendant

• Room service

• Russian Service

Room Service is also known as_____?

• In-Service

• Self-Service

• After-Service

• In-room-dining

What is the standard procedure for a Telephone Operator of the Room Service Department to answer the telephone call?

• After 2nd rings

• Immediately

• After 3rd rings

• After 4th rings

Before ending the telephone conversation on taking room service, it is necessary to __________?

• Ask the room number for delivery

• Use the guest's name and quote the delivery time

• Bid goodbye

• Simply end the conversation

Which of the following BEST explains about room service?

• Room service is an additional operating expense of the establishment

• Room service is a great opportunity to increase revenues

• Room service provides housekeeping.

• Room service make sure that the presentation is attractive

Which of the following service tools must be taken to collect soiled dishes and wash up area?

• Trays

• Creamery set

• Folded napkin

• Ice bucket

The following table appointments are used during breakfast, EXCEPT.

• Silverwares

• Corkscrew

• Coffee pot

• Cup and saucer

What will you do after placing the trolley inside the room?

• Present the bill and interview guest

• Present the bill and bid goodbye

• Present the bill and do direct selling to guest

• Present the bill and ask the guest by signing the delivery slip

Which of the following sequence below is correct when setting the tray or trolley?

• Table cloth, flower vase, condiments containers, table napkin, silver wares

• Table cloth, Flower vase, condiments containers, silver wares, table napkin

• Table cloth, condiment containers, flower vase, silver wares, table napkin

• Silver wares, Flower vase, condiments containers, table napkin, table cloth

What is the correct position of serving food in Russian Service?

• In front of the guest

• Left side of the guest

• Right side of the guest

• At the back of the guest