Chapter 22 - Management Exam Prep

A specific description or statement of what a manager wants to achieve is known as

• a goal

• a vision

• a mission

• an objective

One of a manager's responsibilities is

• Food Prep

• Food Costing

• Conducting Inventory

• Developing recipes

A mission statement describes what a company wants to do

• in 5 years.

• right now.

• in 10 years.

• historically.

What is one way managers can manage diversity in the workplace?

• Create workplace policies that block cultural discussion

• Use single-language materials

• Discourage use of other languages

• Model appropriate behavior

What is the action or situation that initiates a problem?

• Root cause

• Fight

• Argument

• Disagreement

A good leader

• motivates others.

• leads inconsistently.

• reacts passively to change.

• fosters working alone.

The first step in solving a problem is to

• document the problem.

• determine the root cause.

• develop an action plan.

• define the problem.

An operation's vision statement serves to communicate

• what the organization wants to be in the future.

• whom the organization is serving.

• when the organization was created.

• what the organization wants to do now.

The R in SMART goals stands for

• reversible

• retainable

• relevant

• responsible

What can be an important tool for managers to use to communicate specific task standards and responsibilities to an employee?

• Employee handbooks

• Science

• Ethics

• Job descriptions