Salesforce Admin Practice Exam Part 2

A System Administrator created a workflow rule that sends email alerts when a Case with a high priority is created. A new Support Engineer who works remotely at Universal Containers complains about not receiving the email alerts. All other users at Universal Containers receive these email alerts.

How can a Salesforce Administrator troubleshoot this issue?

• Check if the workflow rule is active

• Check if the workflow evaluation criteria is correct

• Verify the user's email address

• Check if the correct Email Template

Answer explanation

ANSWER
1 Verify the user's email address.
Verify the email address is Always start with the email address and make sure it's spelled correctly.

Ursa Major Solar uses the following:
-Private data access model for cases
-Support agents, who own cases
-Product specialists who occasionally need access to cases in their product line

What are two actions that will allow the appropriate access in this scenario?

Choose 2 answers

• Case owners configure pre-defined case teams.

• A case escalation rule assigns ownership to product specialists.

• Administrators configure pre-defined case teams and assignment rules.

• Case owners manually add product specialists to ad hoc case teams.

Answer explanation

ANSWER
1. Case owners manually add product specialists to ad hoc case teams.
4.Administrators configure pre-defined case teams and assignment rules.
A case team is a group of people that work together to solve cases.

FALSE
2.A case escalation rule assigns ownership to product specialists.
Escalation rules would not allow for teams to access that case.

3.Case owners configure pre-defined case teams.
Case teams are configured by admins

The administrator at Universal Containers is creating a flow with several steps.

How can the administrator check their work before they activate the flow?

• Use the Debug tool in the flow builder.

• Perform the same steps manually via the UI.

• Use debug logs in the Developer Console.

• Use debug logs found in Setup

Answer explanation

ANSWER
1 Use the Debug tool in the flow builder
Test a new flow or troubleshoot a flow that fails with the debug option in Flow Builder.

How should the System Administrator implement biweekly notifications for Sales Reps that include Opportunities that need attention based on the Opportunity Owner's last login, past due Opportunities, and all Opportunities that have not been updated in the last 30 days?

• Create a Chatter Group.

• Create Scheduled Dashboards.

• Create Opportunity Update Reminders.

• Create Scheduled Reports.

Answer explanation

ANSWER
2 Create Opportunity Update Reminders.
Opportunity update reminders allow managers to automatically send and schedule emails that include a report of the team's open opportunities to direct reports. You can select the fields you want to include in the reminders such as last login date, or # not updated in the last 30 days.

FALSE
1 Create Scheduled Reports.
Scheduled reports would not be able to be schedule based on the user's last login.
3 Create Scheduled Dashboards.
Scheduled dashboards would not be able to be schedule based on the user's last login.
4 Create a Chatter Group.
A Chatter group would not post reminders based on the user's last login.

Ursa Major Solar (UMS) is configuring the lead conversion process.

Which two factors should UMS consider before setting up the process?

Choose 2 answers

• Custom lead fields can be mapped to custom object fields.

• Roll-up summary lead fields can be mapped to custom contact fields.

• Standard lead fields are automatically converted to account, contact, and opportunity fields.

• Custom lead fields can be mapped to account, contact, and opportunity fields.

Answer explanation

ANSWER
2 Standard lead fields are automatically converted to account, contact, and opportunity fields.
When leads are converted lead records, standard lead fields map to contact, account, person account, and opportunity fields. Custom fields are map to newly created records.

3 Custom lead fields can be mapped to account, contact, and opportunity fields.
When leads are converted lead records, standard lead fields map to contact, account, person account, and opportunity fields. Custom fields are map to newly created records.

FALSE
1 Roll-up summary lead fields can be mapped to custom contact fields.
Roll-up summarizes are not avalible to map to another object.

4 Custom lead fields can be mapped to custom object fields.
Leads are not converted to custom objects.

Universal Containers decides to merge all Opportunities into a new Record Type.

In preparation to use this single Record Type, what does the System Administrator need to do?

• Nothing, users will be able to use the Record Type.

• Rename the old record Types.

• Update the Opportunity Stages to values in the new Sales Process.

• Add the Record Type to all Users' Profiles or Permission Sets.

Answer explanation

To prepare for using a single Record Type for all Opportunities, the System Administrator needs to add the Record Type to all Users' Profiles or Permission Sets, like giving everyone a new tool.

Which two features should the System Administrator use to assign ownership of a Lead to the appropriate product team using the custom Lead field Product Interest?

Choose 2 answers

• Escalation Rules

• Assignment Rules

• Queues

• Public Groups

Answer explanation

To assign ownership of a Lead to the appropriate product team, the System Administrator should use Assignment Rules and Queues, like a traffic cop directing cars to the right lanes based on their destination.

The Universal Containers fulfillment department would like a simple view of Account fields they need, they find their current experience cluttered with fields they do not use.

How should the System Administrator solve this problem?

• Define a Compact Card Layout aligned with their needs.

• Configure Salesforce Lightning with navigation aligned with their needs.

• Create a Custom Object and Record Type aligned with their needs.

• Assign a Profile and Page Layout aligned with their needs

Answer explanation

Imagine you're organizing your room - the System Administrator should assign a Profile and Page Layout like arranging your room to fit your needs, decluttering unnecessary items.

The admin at Cloud Kicks wants to update the Account with the number of records on a custom object.

How should the administrator fulfill this requirement?

• Create a Workflow Rule

• Create a Formula

• Create a Process

• Create a Flow

Answer explanation

To update the Account with the number of records on a custom object, the admin at Cloud Kicks should create a Flow (option D) which is like a step-by-step guide for automating tasks.

A Delegated Administrator at Universal Containers cannot edit the Created Date field for the Account record.

What reason should the System Administrator give for why this is occurring?

• This is a System Audit field and it is Read-Only for existing records.

• This field is Read-Only in Field-Level Security settings.

• This field is defined as Read-Only on the Page Layout.

• This user does not have Edit permissions on the Account object.

Answer explanation

This is a System Audit field and it is Read-Only for existing records.
Created date is when the record was created. Created Date fields have defaulted on create and cannot be changed.