TQM Quiz 2

This addresses the overall strategic direction and culture of the entire organization and resolve around its customer's quality requirements

A restaurant focuses on timely service by optimizing kitchen workflows, ensuring that meals are prepared and served promptly.

• VALUE FOR MONEY

• TIMELINESS

• ACCESSIBILITY

This level focuses on the quality of individual tasks and responsibilities performed by employees.

Customers perceive the products as offering a good balance between quality and cost.

• TIMELINESS

• ACCESSIBILITY

• VALUE FOR MONEY

This costs arise when defects or issues are discovered before the product or service reaches the customer.

This cost are associated with the assessment and inspection activities to ensure that products or services meet quality standards.

An automobile manufacturing plant employs assembly lines to produce a large volume of standardized cars efficiently.

• Statistical Quality Control Paradigm

• Total Quality Management (TQM) Paradigm

• Mass-Production and Sorting Paradigm

A boutique furniture workshop customizes handmade pieces according to individual customer preferences, offering unique designs, materials, and finishes tailored to specific requests.

• Total Quality Management (TQM) Paradigm

• Custom-Craft Paradigm

• Techno-Craft Paradigm

A semiconductor manufacturing facility uses statistical tools to monitor and control various production processes, ensuring consistency and reliability in the production of computer chips.

• Statistical Quality Control Paradigm

• Mass-Production and Sorting Paradigm

• Total Quality Management (TQM) Paradigm

This cost occur when defects or issues are discovered by customers after the product or service has been delivered.