Mentoring & Coaching Pertemuan 3 - Communication 4 Stakeholder

The project manager has decided that he will send the project status reports to the stakeholders using emails and memos. The stakeholders will not have to request any of the information; the project manager will just send it to them. What communication method does this illustrate?

• Interactive communication
• Push Communication
• Pull Communication
• Give Communication

During project communications the receiver is having difficulty understanding the message. Which of the following can cause a message not to be understood by the receiver?

• Encoding
• Decoding
• Noise
• Feedback

When selecting the correct communication technology, what should the project manager not be looking for?

• Ease to use
• Sensitivity of information
• Urgency of information
• Age of technology

The project manager is giving a presentation to a large group of senior stakeholders. The project manager knows that his communication skills make a big difference during the presentation. What type of communication skills are gestures, tone of voice, and facial expressions? The project manager is giving a presentation to a large group of senior stakeholders. The project manager knows that his communication skills make a big difference during the presentation. What type of communication skills are gestures, tone of voice, and facial expressions? The project manager is giving a presentation to a large group of senior stakeholders. The project manager knows that his communication skills make a big difference during the presentation. What type of communication skills are gestures, tone of voice, and facial expressions?

• Body Languange
• Presentations Skils
• Non Verbal
• Body Skils

The project manager would like the team to actively listen during project meetings. How would the project manager know if active listening is taking place? The project manager would like the team to actively listen during project meetings. How would the project manager know if active listening is taking place? The project manager would like the team to actively listen during project meetings. How would the project manager know if active listening is taking place?

• Acknowledging, clarifying and confirming
• Using eye contact and body language
• Wheter someone is actively listening cannot be determined
• only using eye contact

The project manager of a large multinational project knows that the stakeholder engagement will be key to a successful project. What should the project manager do to ensure all stakeholders are engaged?

• Identify the stakeholder early
• Document stakeholder requirement early
• Communicate continous early
• Identify risk early

While working on the stakeholder engagement plan, the project manager identifies a stakeholder who does not know the project will impact them. How should the project manager classify this stakeholder’s engagement level?

• Hidden
• Neutral
• Resistant
• Unaware

During which process will the project manager engage the stakeholders on the project? During which process will the project manager engage the stakeholders on the project? During which process will the project manager engage the stakeholders on the project?

• Manage Stakeholder Engagement
• Monitor Stakeholder Engagement
• Control Stakeholder Engagement
• Plan Stakeholder Engagement

What is the main benefit of keeping the stakeholders engaged during the execution of the project?

• To identify the stakeholder
• To resolve issues
• To create engagement plan
• To increase stakeholder support and decrease resistance

The project manager has decided to classify the stakeholders based on their power level and influence on the project. What model does this best describe?

• Stakeholder cube model
• Stakeholder power grid model
• Salience model
• Influence model