The Evolution of Management Thought Quiz

Who observed that firms manufactured pins in one of two different ways?

• Adam Smith

• Douglas McGregor

• 3M

• Herb Kelleher

What is the process by which a division of labor occurs as different workers specialize in different tasks over time?

• Job enrichment

• Job specialization

• Job rotation

• Job enlargement

Which organizational structure is most efficient in a stable environment?

• Mechanistic structure

• Organic structure

• Matrix structure

• Functional structure

Who proposed two different sets of assumptions about workers known as Theory X and Theory Y?

• 3M

• Douglas McGregor

• Adam Smith

• Herb Kelleher

What is the set of positive assumptions about workers that leads to the conclusion that a manager’s task is to create a work setting that encourages commitment to organizational goals and provides opportunities for workers to be imaginative and to exercise initiative and self-direction?

• Theory X

• Theory A

• Theory Y

• Theory Z

What is the set of negative assumptions about workers that leads to the conclusion that a manager’s task is to supervise workers closely and control their behavior?

• Theory X

• Theory Y

• Theory Z

• Theory A

What is the organizational environment?

• The set of forces and conditions that operate within an organization’s boundaries

• The set of forces and conditions that do not affect a manager’s ability to acquire and utilize resources

• The set of forces and conditions that operate beyond an organization’s boundaries

• The set of forces and conditions that operate within and beyond an organization’s boundaries

Which company emphasizes a culture of fun, creativity, and camaraderie, inspired by co-founder and former CEO, Herb Kelleher?

• Apple

• Google

• McDonald’s Restaurants

• Southwest Airlines

What is the process by which a division of labor occurs as different workers specialize in different tasks over time?

• Job enrichment

• Job specialization

• Job enlargement

• Job rotation

Which company is an example of an organic structure?

• Southwest Airlines

• Apple

• McDonald’s Restaurants

• Google