Session 3 Business Communication re-cap quiz

What are the two types of effective business communication mentioned in Session 3?

• Verbal and Non-verbal

• Written and Visual

• Written and Oral

• Oral and Gestural

According to Session 3, effective business communication contributes to what aspect of a business?

• Marketing strategies

• Business success

• Employee satisfaction

• Financial management

What is essential for communication to be considered effective?

• It must be to the wrong people at the wrong time.

• It must be in a format that is not understandable.

• It must be to the right people, at the right time and in a format that is understandable.

• It must include information overload and jargon.

Which of the following is NOT listed as a barrier to communication?

• Information overload

• Jargon

• Clear formatting

• Inappropriate methods

How often do businesses communicate with their stakeholders according to the text?

• Rarely

• Only during financial meetings

• All of the time

• Only in emergencies

What is an example of a financial report used in business communications?

• Output figures

• Labour productivity

• Annual accounts and explanation of the accounts

• Number of faults

Which of the following is NOT an example of a non-financial report?

• Budgets and forecasts

• Output figures

• Customer satisfaction

• Days off

What characterizes a formal written presentation?

Informal written presentations are typically characterized by:

Which of the following is a method of written presentation?

• Oral speech

• E-Mails

• Telephone call

• Face-to-face meeting